Renter’s FAQ

Renter’s & FAQ:


1. What is the criteria to rent with you?


2. Do you accept Section 8 or any housing vouchers?
Yes, please fill out an application, and then when you send in your application include all the pertinent paper work.


3. Do you rent to felons?


4. Do you pro rate the 1st month?
We actually pro rate the 2nd month.


5. How much is the __________ house?
You can look at Our Listings or Our Self Tours to see the prices of our homes.


6. Why am I unable to find the property on your website?
Unfortunately, that usually means the home has been rented. You can take a look at Our Listings to see if we have another house that would suit your needs.


7. Do you take pets? Or certain types of pets?
Whether a home takes a pet or any particular type of pet depends completely on the owner.


8. How can I pay my hold deposit?
We have several options to choose from:
a. You may ex-mail your payment to us.
b. You can directly deposit it into our bank account.
c. You can also Pay Online.
d. If you are uncomfortable with any of those paying methods, you can always come and meet us at our office with your cashier’s check or money order. We will gladly introduce ourselves and challenge you to a game of Ping Pong. 🙂


9. When can I see the property?
Any day you wish using our Self Tours.


10. Why would I fill out an application before I’ve had a chance to tour it?
In a competitive market, you may want to beat out the competition by having your screening approved by RentLucky before you tour.


11. Why haven’t you taken down the Craigslist listing and/or listing on your website down now that we have paid our deposit? Is this a scam?
Because we offer a variety of options of payment we are unable to automate the process of taking the listings down. Listings are generally removed from Craigslist and our website within 24-48 hours. If you want to know if we are a legitimate business you always have the option to meet us at our office and you can check out our listing on the Better Business Bureau site.


12. How do I use the Tenant portal?
You can view the tutorial here.


13. What is the cost to pay my rent online on the Tenant Portal?
eCheck payment fees are instantly-rebated, while credit or debit card payments carry an online portal convenience fee that is non-refundable and is in place to comply with current card network regulations.
The online portal convenience fee is a fixed, flat amount based approximately on your monthly rent amount. The fee amount will stay the same for the entirety of your occupancy, no matter the amount of your payment.


14. What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, or Discover branded card from any country. American Express, gift cards, or pre-paid cards are not accepted.


15. What type of bank account can I use if paying by E-Check?
You are free to use a checking or savings account. Accounts can be personal or commercial/ business. Make sure you enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds.


16. Is there a maximum amount I can pay with a credit or debit card?
For fraud protection purposes, the maximum amount allowed for one credit/ debit card payment is $3,000. You can make an many payments as necessary to satisfy your balance, but a single payment may not exceed $3,000.


17. What will my payment look like on my bank statement?
E-Check payments are shown as a line item under the name of your property management company. Credit/ debit card payments typically list the property management company name for the base payment, and AppFolio under the online portal fee line item.


18. How is my information protected?
We take privacy and security seriously and invest in state of the art systems to protect payment information. All sensitive data is encrypted and our redundant infrastructure ensures the highest levels of service availability. It is bank-grade security. Learn more about our systems here.


19. How do I view my balance and past payments on the Tenant Portal?
You can see any outstanding charges on the Current Bills section of the Home tab. Your tenant portal will also keep a record of past payments under the Payments tab. Each payment will have a unique confirmation number for reference.


20. How do I edit or modify my scheduled auto payment on the Tenant Portal?
Your auto payment information will be listed on the Home tab in your tenant portal. Click the Edit Auto Pay link to change the amount of the payment or enter different account information. If you wish to change the scheduled payment date, click the Edit Auto Pay, then click the Delete This Auto Pay button and create a new auto payment.


21. I don’t have a bank account or credit card, is there another option?
See FAQ #8 for some of the alternate ways we accept payment. Plus, in most locations, you are able to pay your rent in cash at a local 7Eleven or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payments is $3.99 for up to $1,500.00 in cash.


22. What are IDX Listings?
IDX stands for Internet Data Exchange. It is how the MLS (Multiple Listing Service) integrates with agents websites so that we can have clients search listings on our site.


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202 S 348th St Suite #1 Federal Way, WA 98003
Phone: (206) 414-7203